In case of complaint or query regarding the shipment you can contact our customer service center. Flow de la Calle ® we guarantee our customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment. In case it has been sent, there will be an additional charge of € 5. The client will have a period of fifteen calendar days from receipt of the order to resolve the contract and return the purchased product. The client will communicate to us within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, an invoice issued to Flow de la Calle ®, with the customer paying the return costs. The customer may return any item they have purchased from Flow de la Calle ® as long as the products have not been opened or used and retain their original seal or packaging. You cannot make a change because your foot size does not correspond to the one requested. In these cases, Flow de la Calle ® will return the purchase money through a credit card payment, by bank transfer to the account indicated by the client or by credit to his personal account. If a product other than the one requested by the client were delivered by error of Flow de la Calle ®, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.